"I bought a £4,000 TV from this company, along with 2 TV brackets, which were deemed suitable via the employee, for this TV and one other.
3 months later (as I was moving home), I had a TV mounting company around to install my new 65 Inch TV on the wall, and was advised the bracket were unsuitable for this TV. Immediately I called Beyond TV so the engineer could confirm the problem over the phone.
As I had been advised to purchase this alongside my TV, I quite rightly asked for a replacement, or a refund, and was told neither were possible due to it being more than 30 days from the date of purchase. I felt this was completely unacceptable, as regardless of time, the bracket was incompatible.
I tried to be reasonable and ask for a credit note instead, and was told no! I even asked to speak to a manager, and was advised they were busy. I was however told I would be guaranteed a call back, which surprisingly never happened!
I then had to call back, and was still told no. So, although we picked this company, as we saw great reviews on TrustPilot, honestly, the aftercare was like dealing with a completely different company to the sales team (and i spoke with the same person).
Such a shame to have to leave a bad review (and contact trading standards) over a negligible amount; I fear how things would have been, if my TV had an issue."