DO NOT TOUCH BATHSTORE - DISASTROUS AND DISGRACEFUL! DO NOT TOUCH BATHSTORE! Bathstore are in full breach of contract: 1) Structural damage to my property - confirmed in an independent structural engineer's report. 2) Faulty design - as per the opinion of two well respected independent builders. 3) Faulty systems and installation - requiring a full independent and expert testing/check (as I am left with a number of evident major problems). AND YET DISGRACEFUL LACK OF ACTION FROM BATHSTORE: 1) Bathstore is unwilling to acknowledge responsibility for the damage caused in my home despite the expert report. 2) Bathstore's lack of expediency and delaying tactics are monstrous - 6 weeks since I sought URGENT action, including informing the Bathstore CEO of my predicament as I am 67 years old and awaiting open-heart surgery within the next month. Time is therefore of the essence for remedial work to be undertaken. BATHSTORE DEMONSTRATE A TOTAL DISREGARD FOR THEIR LEGAL RESPONSIBILTIES AS WELL AS A TOTAL LACK OF RESPECT FOR THEIR CLIENTS.