I regret using this money transfer, so prospective customers like me should be beware of them. I have been trying to send around 400£ since around 9 am today. Even though they already deducted the money from my account. On checking to confirm if it was indeed sent, I discovered they kept my money hanging under the pretense of needing an ID documentation from me. I spent about 6 hours scanning the bio page of my international passport and their website kept sending me a message they couldn't read what was on the page! Due to frustration, I decided to send a photographed copy directly to the only contact info they have on their page ie., an email address, yet the email persisted in saying my passport was turned down! Next, I tried the last option of downloading their app thinking the authoumatic scanner they installed on their app would finally do the magic, it ended up being the same nightmare. The scanner just didn't work! Finally, I gave up after 6 hours and informed them I was cancelling my order and no longer interested, but until now, the context of their replies to me is how I needed to submit additional documents/ proof of identity! What a failed attempt at a money transfer services firm. They neither have no telephone contact nor chat accessibility. As a customer, you restricted to either the FAQS section or a lone email address provided and nothing more! I am writing here again, please return my money back to my account as I no longer need your services. I travel with my international passport all of the time and it is not my problem if you can't read the English texts on the page while other international bodies have never had problems reading same. And there is nothing wrong with my phone scanner or camera in case you were wondering as I use Samsung galaxy 8 phone.