Cancelled order (using Achica's own online form) minutes after placing it. Never received any kind of response from Achica and was no way to contact them other than using their online form (which I attempted to do 3 times)! Weeks later receive an email response from Achica 'customer service' saying "...I have looked in to this for you and I can see that your order has been delivered by Hermes on the 24th November. I hope you are pleased with your new purchase.". Not only did they fail to acknowledge my cancellation(s) but they also claimed that the item had been delivered by Hermes! I never received the item and had to contact my bank who kindly refunded my monies as a good will gesture. I had used Achica in the past but will never use them again. Appalling customer service. I would award them a minus figure if I could...