Called these guys but I was a little wary due to past reviews. Gave them my postcode and they thought it would be possible to get me a signal from their nearby tower. They sent out two engineers within a couple of days which was surprisingly quick. Unfortunately they could not get a line of sight from my flat to the nearest mast. Engineers were very friendly and apologetic. They told me a refund of the 50 pound installation fee would be processed and I should have the money back within 14 days. True to their word the money was back in my bank account in that time frame. Unfortunately in the meantime they also took my first months internet by standing order. I called and spoke to a young man and he promised it would be refunded within 14 days. Again the money was refunded after 2nd call to customer service. I was dissapointed that they were unable to provide the internet service. The customer service team and Mike were very friendly, efficient and helpful .They always answered the phone within a few rings . The customer service was excellent, refunds a tad slow but processed none the less. All in all I came to like these guys, very professional. I think looking back through these reviews, they must have made vast improvements on the customer service side. I can't comment on the internet itself as they were unable to provide it. No I don't work for them.