Website Gorenje Life Simplified, is not actually Gorenje so despite saying they are genuine Gorenje spares they are not. The first tray arrived, nothing like the one it was replacing, but it was cracked, so I rang and another was reordered and the postage charges waived. However, I wouldn't receive a refund until the broken one was received back and that could take up to 10 days! Second, replacement tray arrived the next day - great. But not so great, even more damaged that the first. So rang again, mindful of the 3 day time window within which to report damaged items. A third tray was ordered, again at my cost and postage waived. Advised it would arrive Monday 9th July. Checked track my order today (10th) said it had been despatched. But rang, actually 4ourhouse, on hold for about 8 minutes (7 p per minute) and eventually spoke to Mohammed who put me on hold again and returned to say the reason I hadn't received it was because it was out of stock. So totally contradicting the track my order status, and something no-one had bothered to tell me. Took my money, 3 times, but no tray. So I have cancelled the order. Goodness knows if I will ever receive my money back, over £54. I will have to wait and see. This refund is only supposed to take 24-48 hours but I will have to check. And goodness knows when I will get the refund for the 2 damaged trays, which were £14.48 each, plus almost £10 postage. DO NOT USE THIS COMPANY. THEY ARE ABYSMAL. And disingenuous. I WILL BE TAKING THIS FURTHER SHOULD MY MONEY NOT BE REFUNDED IN A TIMELY FASHION. I think it is most likely just a scam.