Ive been using 247 for the last 4 years and this was the first time I have experienced poor service from 247. We arrived at the airport and had to wait 30-40 mins for the driver to arrive and when they did the wrong size of vehicle was provided for the amount of luggage we had and price we had agreed to pay several days in advance. When the driver called the office they said there were no other drivers nearby and they only offered to refund the fare which didn't help us as we needed to get to our destination on time. We managed to cram in to the taxi at the horror of the driver however we arrived at our destination 90 mins later than expected, I went to work late and my wife didn't get enough time to run the errands she needed before going to the next airport for a follow on flight. Bad form and no apology after either. I have since been using another firm who have been on time and with the right vehicle.
Helpful Report
Posted 8 months ago
Thank you for sending your feedback in regards with the journey booked for 11th of April, which was completed more than one month ago. Unfortunately we cannot agree with your affirmations and please allow us to explain further. You have booked this trip for an estate car type, our controller allocated you a VW Passat which has a larger boot, but you have had luggage suitable for a MPV one, after checking the photos taken by our driver. Moreover the driver met you with a lateness of no more than 5 minutes according to the GPS tracking history. We understand that this may not be a fortunate situation for you, but this was definitely not for us either as the driver was delayed due to this on his next allocated job. Despite all the situations occurred during this transfer we are willing to maintain the good collaboration established with you over the time and we hope to have you as our customer as per in the past.
Also we hope that you will understand that our intention is to get a very clear picture of the facts regarding any matter, which I believe is fair towards the driver and the customer alike. And in difficult situations this is the best approach, as our experience of over 7 years providing airport services has proven so far.
Posted 8 months ago
247 Heathrow Airport Transfer is rated 4.58 based on 264 reviews

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