“I have to travel to and from the airport frequently (almost weekly), booked them through Kabbee, it was supposed to be saloon car. I was allocated a BMW 5. As I arrived earlier the driver called me and let me know he was driving a MPV (VW Sharan). I explained that I didn't like those type of cars and called their office.
Their response was to pretend that due to the early arrival I had been sent a different car. I explained that I didn't like MPVs and was told that if I wanted the other car I will have to wait for at least 30 mins and will have to pay in cash £35 to the driver, in addition to the pre-paid fee.
After 5 mins of discussions I asked if I could cancel the booking since this wasn't what I paid for. I was told, in a very aggressive and rude manner, that I would lose the money as they have dispatched the car and it was at the airport, despite being the wrong car.
Basically they will breach their contract, ask you to pay more money in cash and treat you like rubbish.
Unprofessional, scammers, blackmailers, rude, disrespectful... are just a few epithets that comes to my mind when thinking of them.
As I told the 'controller', you have lost a customer.”
Posted 1 year ago
We would like to thank you for taking your time to send us the feedback in regards with the journey booked through Kabbee. The right thing to do was to send this feedback to Kabbee, not to us. Having looked into your problem, there was no mistake in regards to the car, we sent what we had available, the Kabbee application didn't had the information updated. Our representative advised not to cancel the booking because the driver was already at the pick-up point, too late for a canceling and yes you would've lost the money paid.
For an official complaint please contact Kabbee. Thank you!
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