Gyonyul Aptula
247 outsourced my contract and put me in a very uncomfortable situation at the end of the journey when the driver asked for more cash than was agreed with 247. This is not the first time this has happened and I will never use 247 again.
Helpful Report
Posted 1 year ago
We would like to thank you for taking your time to send us the feedback in regards to the journey booked for the 22nd of July. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion.

Due to the fact that the controller on duty was informed by the driver that he would not be able to reach Heathrow Airport on a timely manner, the booking was outsourced to another minicab company, just to make sure a driver would be there to pick you up. As per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through another minicab company. This kind of situations do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue which arose due to a combination of factors that were outside your control. What we can't agree on is that you said it is not the first time happening. You only have 4 bookings in our system and the situation described was an isolated one.

We strive to offer an excellent service at all times and I hope that you will see an improved level of service the next time you travel with us if you are willing to give us another chance. A simple phone call or email from your part would've got the money difference refunded.

Have a great day!
Posted 1 year ago
247 Heathrow Airport Transfer is rated 4.57 based on 269 reviews

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