Read all 247 Heathrow Airport Transfer reviews.
"Kindly note I’ve already provided my review when first approached a few days ago and no one contacted me to follow up on it, so I’m not going to waste my time now."
Posted 1 year ago
We would like to thank you for taking your time to complete the survey and to send us the feedback in regards to the journey booked for the 27th of June. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion and allow us to explain the events.

The flight BA 705 has landed at 21:25 and the pick-up was set for 30 minutes after landing, therefore the time has been set accordingly in the system for 21:55. We have monitored the flight also for the exact arrival time, so this is not taken into consideration. As the initial pick-up time was 21:55, the driver already entered inside the terminal before he received the call from you so he did pay for the parking. Indeed, he has not paid continuously for the ticket but he had to pay again for the second time when he has re-entered the airport and only 1 parking ticket is included in the initially quoted price. As we do offer 30 minutes of waiting time free of charge, this period has expired at 22:25 PM meaning that until 23:45 PM, the time when the driver changed his status to POB (passenger on board) there were 80 minutes of chargeable waiting time (every minute is charged with £0.3). The total of 80 minutes of waiting time (£24) plus the difference for the parking ticket (£5) equals with a total charge of £29. You have not paid £12 for the parking but only £5 for the difference and £24 for the extra waiting time. Even though you have called the driver to inform him that there is a big queue at passport control, the waiting time is still counted as he is waiting to make the pick-up.
Reading the Terms and Conditions before booking would have been highly appreciated. Thank you for your time! If we can help you with anything else don't hesitate to contact us at our email address!
Posted 1 year ago
247 Heathrow Airport Transfer is rated 4.56 based on 252 reviews

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