Kyle Smith
You screwed up 3 of 5 prepaid transfers for our family coming in and out of London for a wedding.
You called and cancelled a meet 30 minutes before pickup. On a Sunday afternoon.
Avoid these guys like the plague. Unprofessional and unreliable.
Posted 2 years ago
Dear Kyle,
Thank you very much for your feedback which I assure you that it has been taken on board. After checking all the records, it seems that the things did not go as per your description. There are only have 4 transfers made with us, not 5. We looked into the matter and the first 3 bookings were done with no problem. For the 4th booking, my colleagues explained to you the situation and apologized. In very short time you received a full refund. We are awfully sorry that we could do not be able to provide the pre-booked services. We are aware that we have disappointed you but we have tried to do the best in this situation.
Posted 2 years ago
247 Heathrow Airport Transfer is rated 4.57 based on 272 reviews

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