"I paid extra money both ways for a child seat to protect and restrain my 6 month old baby. On both trips the driver had not installed the seat when they picked me up. They then did not install it correctly nor knew how to. It was only held in at one point with a seatbelt and hence the restraint would have moved around the cabin in an accident and offer no protection. I had to hang onto my child, in the restraint, the entire way."
We would like to thank you for sending us your feedback in regards to the reservations booked for the 23rd and 24th of September. Please be kind to accept our sincerest apologies for any inconveniences caused. Our company has professional, well mannered and attentive drivers and the manner in which they do their job is a cautious one, not to endanger our clients', their lives or the other road users. Following your concern, we have immediately forwarded this to the drivers' supervisor and e-mails have been sent to both drivers in order for us to have their statements as well so we can give a rightful response.
Once again, we sincerely do apologize for the presented issues that you have faced and we are tremendously sorry for the inconvenient situation that we have put you in. We will reply with an official answer as soon as possible.