8 Months since I claimed on my policy, the person that is the claim handler used the most horrendous and threating language in any written contact, when I spoke to her on person about this she was has never changed. Her team leader which I spoke to today had no manners either constantly interrupted me and talked over me over the fun. Deflected every question and didn't answer any concerns. Then showed that he himself had no idea how Thier systems worked. In the email the was apparently "read in full" this person in a leadership role asked me what documents I was after. Even though I stated I was after all documents and correspondence and stated and provided screen shots that the client portal did not provide a the documents and correspondence. This person in a leadership role told me that because I cancelledy policy ( I paid the policy in full actually because the of this treatment actually) I would not get them on the portal (I suggest maybe training those in leadership on how things work, because of your leadership doe's not know it explains why the people they are in charge of don't know how things work) I have done everything I they have asked and provided everything they ask for and dealt with the staggering amount of contractors they employ to actually do the work on thier behalf. They are the lowest bidder on Insurance policies and that is clear in every interaction I have had with them. No human being deserves to treated the way I have been treated and harmed by theses horrible individuals and if you read through the reviews you will find I'm not the first and I garuntee I won't be the last