I bought Rose Veal Topside and Veal Tongue. This was delivered in good packaging and arrived nicely cool. BY SPECIAL REQUEST my goods had not been frozen (IQF). Butchery and tying were very high class. Why such a low score? The delivery date was made a week late because the Veal was not delivered from the abattoir on time. It is a false assumption that this is acceptable. I had not thought I was buying frozen meat. That is NOT clear from the Website. Why on earth freeze food that does not need it? Even with IQF ice crystals do form within the structure, so the product will always 'bleed out' when thawed. The cold chain can easily be maintained with modern packaging material, as indeed mine was, so I am at a loss why freezing is normal from this supplier.