I'm not one to write reviews, good or bad, unless I have had exceptionally good or bad service. But, wow, this company has blown all my perceived expectation of what truly awful service is. Ordered 1 item on the site stating 'In Stock' (This is the only reason I came across the site as they where the only ones), First Email, Thanks, second email, a few mins later, 'Sorry Awaiting Stock' will be with us within a week. Not a problem I think as can wait, a week passes and nothing, I ring, lady on the phone, very nice, can't fault her, says should be a couple of days. A few days pass another call, another lady who is apologetic and again can't fault her, give it a week. Now after that call its been 2 weeks so wait another week because I'm generous like that. Today call, phone rings and rings, then phone Call Busy, oh, could be that I just missed them, call again, phone is picked up and put down and back to being busy. Now, I'm fuming, answer the phone and talk to me I don't bite, but listening to a phone being picked up and put straight down doesn't sit with me very well. Did a little investigation as the curious person I am, Companies house is wonderful, although not linked the registered office is the same as another shop of a similar sounding name Joshua James and if you Google map the address of Ellie James then the shop on screen is the Joshua one. Additionally and quite curiously both companies were set up around the same time and the websites and stuff sold are identical. So more prying, I rang Joshua James that has a Kingston-Upon-Hull number, very curious, so I asked are you joined to Ellie James, Yes we are says the woman, here is the number. Now that doesn't mean a lot but if you read the recent reviews of Joshua James and scrub out the blatant Friends and Family ones, then you'll release there trading practices are exactly the same. So in a nutshell and after my long review what would I say....If they had answered the phone I would be happy to discuss next steps and most probably get a refund, although a little frustrated I would not have left a review. Because of the blatant childishness and fear of most probably getting another irrate customer I suggest which means they will not answer your phone....STAY AWAY. Final note to Michael Shotton and Emma Shanne, its illegal to display incorrect Company Reg No on an official site