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Floom Reviews

4.4 Rating 20,618 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,618 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 28th March 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 19th March 2024

Floom 5 star review on 15th March 2024

Floom 5 star review on 14th March 2024

Floom 5 star review on 11th March 2024

Floom 5 star review on 10th March 2024

1556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Floom 5 star review on 2nd July 2021

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 2 years ago

“Website is easy to navigate and with reasonable prices”

(Meade's) - Posted 11 hours ago

“Lovely arrangement, easy to send from outside the UK and delivered on time !”

(Phillo) - Posted 2 days ago

“Horrible service Ordered flowers for a birthday and they totaled forgot order and then think by refunding money makes it all better They must get a better service model!!!”

(Vallée Des Roses Central) - Posted 2 days ago

Dear Jesse, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused. Indeed, there was a communication issue that we had with our partner florist on this order, the reason why this was not delivered. We can assure you that this is not the level of service that we aim to provide and we will be thrilled to welcome you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 day ago

“very esaily done, flower delivered sfaely and were beautiful, many thanks”

(Flowerhouse) - Posted 2 days ago

“Fantastic work done, great flowers and an amazing delivery experience for someone ordering from overseas”

(Lilac And Bloom) - Posted 2 days ago

“Even though neither of the things I purchased were able to be delivered due to delivery issues on this order the Floom team did try to resolve the issue and were in quick communication with me to notify me of the problem. Despite this order not going through have had several orders previously which arrived as expected and were excellent quality.”

(Blossom And Thread London) - Posted 3 days ago

“I would order from Floom again. The customer service was responsive and the flower delivered in a timely manner.”

(F For Flower) - Posted 3 days ago

“Great servie”

(PM Flowers) - Posted 3 days ago

“I paid $235 for a birthday delivery in NYC, the bouquet can best be described as paltry!! Surely at that price there could have been more flowers!!”

Posted 6 days ago

Dear Tahira, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with the order delivered. Our colleagues got in touch with you via email so we can discuss this further and find the best outcome for you. Warm wishes, Floom Team

Posted 6 days ago

“Great experience with Floom. Website was easy to use with plenty of floral options to choose from. I received notification that my order (Florence) was being made and then out for delivery. The recipient said the flowers were gorgeous and had a great smell. Very happy with service provided.”

(PM Flowers) - Posted 1 week ago

“Great service! And beautiful flowers! I will definitely purchase again”

(Botanique Workshop) - Posted 1 week ago

“Flowers were beautiful. A bit earlier delivery would have been better. But happy with service.”

(Blooms By Cag) - Posted 1 week ago

“Easy site. Prompt deliver. Great flowers.”

(Blooms By Cag) - Posted 1 week ago

“Beautiful bouquet was delightedly received on the same day as ordered. What more could you want in a service?”

(Mad Lilies) - Posted 1 week ago

“Floom is a high performer with lovely fresh flowers that arrive on time and the arrangements are as shown on the website. I have order numerous times over the years and have always been totally satisified.”

(Meade's) - Posted 1 week ago

“Perfect, exactly as ordered and arrived on time.”

(Verdure Floral Design) - Posted 1 week ago

“Terrible! If you tell me the flowers delivered was exactly the same the as the image:m. You guys are ridiculous. Don’t scam people pls! No tulips and I want my refund.”

(Flowers By Coley) - Posted 1 week ago

Dear Alicia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. Our colleagues got in touch with you via email so we can chase this further and make the things right. Warm wishes, Floom Team

Posted 1 week ago

“great next day service and my friend loved them!”

(Amor Sin Flores FC) - Posted 1 week ago

“Very efficient & reliable.”

(F For Flower) - Posted 1 week ago

“Bright fresh flowers, beatifully arranged and delivered.”

(Gardenia Of London) - Posted 1 week ago

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Floom is rated 4.4 based on 20,618 reviews