The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 727 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 727 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very helpful when I rang to get answers to a few questions. Very quick delivery. The feather boa well made perfect match to my fabric.”

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Posted 13 hours ago

“Good quality products and a very efficient service”

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Posted 3 weeks ago

“Always great quality, beautiful colours and efficient service”

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Posted 1 month ago

“Excellent service received. Before I placed my order I rang to see if the item was in stock. When I was told it was I placed the order and received it the next day without upgrading postage. Quality of the product is excellent”

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Posted 1 month ago

“Perfect condition, but i bought 6 feathers which cost me l£93 which did included post, but extremely pricey”

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Posted 1 month ago

Thank you for your feedback. Due to the high price of raw ostrich material we have to charge accordingly for these feathers. All of our products are handmade in Devon UK, right here at The Feather Factory, we dye and manufacture all of our products in the UK allowing us to provide the highest quality.

Posted 1 month ago

“Have used feather factory for my millinery supplies for many years. They are always helpful, and ship the products very quickly. Really do recommend them.”

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Posted 1 month ago

“Always nice quality, as described, securely packaged and quickly delivered.”

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Posted 1 month ago

“Great company, great communication and very fast delivery - Thank you”

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Posted 2 months ago

“Unsure why I'm being asked for a review when I have yet to receive the item I ordered?”

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Posted 2 months ago

I'm sorry you haven't received your order yet, it was dispatched on the 29th of January so I would have expected it to be with you by now. I will email you directly to discuss how you would like us to proceed.

Posted 2 months ago

“Very fast delivery. Carefully packed . Nice finish this is my second order and will be ordering more”

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Posted 3 months ago

“Absolutely lovely firm to deal with. Helped me sort out what I needed to buy, made the buying process easy and delivered promptly. Great customer service”

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Posted 4 months ago

“I bought this ostrich feather to put on to a dress. I decided on the 4 ply because I wanted it to look full. I attached it on the back through the rope in the middle. I've worn it to a party and I got loads of compliments. It's a beautiful feather and I can easily take it off and attach it to something else. Great communication with the Feather Factory and very fast delivery.”

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Posted 4 months ago

“Excellent product. After purchasing several inferior similar items from other suppliers l am thrilled with this item. Arrived quickly. Quite pricey but excellent quality so well worth it.”

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Posted 4 months ago

“Order received and feathers look amazing!”

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Posted 4 months ago

Dear Mary. I’m sorry you haven’t received your order yet, it has been sent Royal Mail first class and I would have expected it to be with you by now, I will email you directly to resolve. Kind regards Gillian

Posted 4 months ago