I will never buy anything from sports direct again. Ordered a snow suit for a nearly two year old that had non-detachable baby feet. Meaning he wouldn't have been able to wear shoes with it. Before I had even left the till collecting my order I noticed and she said no refunds! I hadn't even left the shop. She made me have a credit note, which was a receipt not even a gift card and I have lost, in store there was no comparable item to exchange for. Pretty certain "no refunds" isn't stricty legal, or conforms to trading standards. Felt like I had purchased something of the back of a lorry not from a high street store. Not to mention £5 delivery to the store. The whole reason I sent it to the store was I thought it would be free click and collect instore and also I would get a refund if not suitable. Shocking service!
I ordered 4 pair of Calvin Klein trunks I was not informed any where out of stock but when the parcel arrived there were only 2 pairs no explanation of why my order was less however I had not been charged for 4 would still expect an email telling me the others were out of stock
I purchased some ice skating boots online, and collected instore. They were there as outlined. However I had to pay an additional £5 delivery charge for collecting in store, with no other free collection option. If the boots did not fit I will have to pay to resend them back at my own cost, as they cannot be delivered back to the store even though I can collect there. I do not feel the cost saving for buying at Sports Direct are there once you take in all of these inconveninent and hidden charges. I would not buy online from them again due to these type of hidden charges.
Ordering was simple & quick. My order arrived quicker than expected & was easy to collect on Glasgow on the ground floor. Luckily my shoes were a great fit so no need to return. I was a little disappointed that they couldn't be returned in store, had they not been a perfect fit it would have cost me £10 to try them on paying £5 for delivery & return which I would have found expensive, this would be my only criticism.
Prices are good as always. Delivery is pretty fast. This time it took bit longer than usually but I can blame our post office because of that. Got the right products, hopefully. Going to grab last packet today :)
Thank you for great service again! Will recommend for friends & Co-workers.
I received my order quite quickly, processing time was short, and everything arrived. However, I was disappointed, because now there is no free delivery, and I had to send back one of the items, because the description on the website was not accurate. The fabric of the actual item was not as described (advertised as 82% polyester, while it was 61% cotton, which I definitely did not want for sports). Other than that everything was fine.