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Power Tools Direct Reviews

4.6 Rating 12,785 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,785 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 9th February 2024

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Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tools were ok and a good price but the woman on email and the phone refused to send me a receipt! I needed a receipt, not an invoice, but she couldn't/wouldn't understand the difference. Apparently, they don't do receipts! I won't be going back.”

Posted 6 hours ago

“Still awaiting my order to be delivered some 2weeks after payment. Very poor service and follow-up”

Posted 12 hours ago

“First class service and blade”

Posted 6 days ago

“Ordered a power washer and plenty in stock. Ordered was confirmed and money taken. A few days later already waiting for the washer I received an email saying very sorry none in stock but we will refund you in total. Three days later before I received the refund. In addition free carriage for orders over a certain amount and under certain weight. Charged a significant amount because the washer was 2kg over. Not a happy bunny at all and doubt if I'll ever use them again.”

Posted 6 days ago

“Excellent prizes and quick delivery service. First class service.”

Posted 1 week ago

“Arrived on time, great price and very well engineered.”

Posted 1 week ago

“Very happy with everything, good priced items and speedy delivery. Thank you”

Posted 1 week ago

“All good - thanks”

Posted 1 week ago

“Very good service, Delivery ahead of time. Thank you”

Posted 1 week ago

“Easy to order, product delivered quickly.”

Posted 1 week ago

“All good, delivery as advised, good value”

Posted 1 week ago

“GOOD SERVICE NO PROBLEMS”

Posted 1 week ago

“Service, delivery and material excellent. Delivered ahead of time.”

Posted 1 week ago

“Useless, wouldnt order again from them. Took an order from us saying they had a product in stock. I chased for an update a week later and was promised a call back. I then had to chase again two days later only to be told, sorry, we dont have in stock and have issued a refund. Absolutely wasted my time.”

Posted 2 weeks ago

“Ordering and updates great. Only one criticism, lost some of the liquid out of the bottles, whilst in transit. Need to seal the tops better. Otherwise great product”

Posted 2 weeks ago

“Excellent ordered on Monday delivered on Wednesday by a really helpful fed ex driver. Will definitely use again the whole process was brilliant. Thank you”

Posted 2 weeks ago

“My 1st experience so holding a star back 🤣”

Posted 2 weeks ago

“Have used this company on a number of occasions and I can say from experience that pricing is exceptionally competitive and delivery is fast and efficient. Without question, I would highly recommend PowerTools Direct for all power tools and accessories.”

Posted 2 weeks ago

“Great service speaking to yourselves & communication about delivery which you said would be today My order no 1000483211 But the delivery company phoned & said it would be tomorrow & I have to sign for it, I am out Tuesday & Wednesday, so I have said can they deliver it Thursday I will use your company again if I need something Regards Robert”

Posted 2 weeks ago

“They stock a good range (if not all) of Rustins products which are often hard to come by in local stores. I ordered a couple of 250ml tins of paint, and I did wonder if they would survive in the post, but I needn't have worried since the lids were well secured with polythene wrapping, then placed in an outer sealed bag, all of which was encased in crinkled paper and then in a strong cardboard box!”

Posted 2 weeks ago

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Power Tools Direct is rated 4.6 based on 12,785 reviews