Purchased a 2 day hotel break. Hotel is full so they advised me to get my money back from GoGroupie. GoGroupie have informed me that as it is outside the 7 day cooling off period, but incidenttly well inside the voucher date, they will not refund me anything. A complete con!. My advice to anyone is not to do business with them.
I bought a voucher for clothing and placed the order adding the extra for delivery. Nothing arrived. I enquired and was ignored. I complained and several weeks later I got a response saying they would look into it. Weeks later I complained again and it took several weeks for a response. Again the said they would look into it. Some weeks later I received a response asking if I had my order. i replied not. Weeks later I received an email asking if I wanted my money back or to continue with the order. I stated that I would take the refund. Weeks later I got the same message again. I stated again I would take the refund. After more weeks passing and this occurring twice more I was promised a refund. 3 Months have gone by nothing. Total time = 7 months. Worst customer service possible!
Bought a voucher from them for the glow in the dark stones, never received them. After 3 months I wrote to them they said to give the merchant 7 days to get back to me. Still no response from merchant then gogroopie say they will credit my gogroopie account with the money for the voucher. I also paid postage and packing, which they have not mentioned. Why I would want them to credit my groopie account I don't know I will never purchase from them again.
Pity there isn't a zero or minus rating, ordered goods in February....nothing! sent numerous emails over THREE MONTHS later got a reply saying refund would be put into my account, tried to purchase another item.....supplier's didn't accept or recognise voucher number, stay with Amazon - FAR SUPERIOR!!!!
Asked for a refund as ordered a dupe voucher. No reply for 8 days after emailing them every day. They only replied to the last emails so not sure what they did with the previous 7? Said I would have a refund in 7 days, I didn't been emailing 2 times a day since, no replies. I have now noticed that they have credited my gogroopie account not refunded me. Found the CEO email address so now emailing him direct but guess what...................no replies! If anyone wants his email address its firstname.lastname@example.org
DO NOT GO ANYWHERE NEAR THIS COMPANY OR WEB SALES 18. I ordered some garden furniture from the seven weeks ago and it has still not arrived. I have emailed gogroopie on numerous occasions and they do not even have the decency to reply. I managed to get a response from Web sales 18 who they purchase the furniture from and they promised me a replacement within 2-3 days. That was a week ago NOTHING!!!! They are also now ignoring all of my emails very disappointing stay away.
Ordered a hose, which arrived, but also ordered another soon after the first, it never arrived a I emailed groopie and after a week or so they sent a mail to tradingpostproducts nothing happened I phoned trading posts y'day and the guy told me why such a back lock of orders true? But that afternoon my hose arrived. Won't touch them again.
Please like others have said , stay clear of this website they entice you with what look like good offers , you have to pay upfront for the goods you hope to receive and you wait , and wait , and wait. No goods arrive but they are quick to take your money. I managed to get a number for them (spoke to Bree ??.? She informed me my month will be refunded , another month passed and still no refund. So I call again she states that I never reclaimed a voucher (something that was never sent) I argue this but she states they are happy to steal your money for goods not received cause they couldn't be bothered to send out some voucher ! Please don't purchase this is how they pay their wages with vulnerable people like myself.Theor contact number is : 0203 474 0107 , good luck if you get anywhere !