Worst company I have ever used! Bought some travel vouchers in January, tried to book spent over two hours on the phone while passed between several people. All dates had an extra charge which was not made clear so decided to cancel order. Sent gogroopie more than 15 emails and letters via recorded delivery, left a bad review elsewhere and suddenly was told I would receive my refund. A month later no refund. DO NOT USE THIS COMPANY. Their customer service is non existent and they still have £1000 of our money. Total con merchants.
DO NOT USE GO GROOPIE
I purchased a voucher for a bracelet before Christmas and the number did not work and although I have emailed them a couple of times I am still waiting for a refund. Then stupidly I purchased another voucher for a Minion Phone case and when I clicked on the link to redeem the voucher I got the following message "The page you were looking for appears to have been moved, deleted or does not exist" I have emailed Go Groopie again but heard nothing. I would advise people to stay well clear of this site.
Had a problem getting a voucher to work, e-mailed Gogroopie twice, no reply, looked for a phone number and found the many poor reviews, though a problem here, phoned the number to get a recorded message, few seconds later a charming young lady answered, explained the problem, the young lady guided me through the site to claim the voucher and bingo my goods are on the way. After service like that I wondered if we are talking the same GoGroopie, or perhaps it the way other reviewers approached the problem,
I look forward to dealing with them again when the right deal comes up.
The phone number 020 347 40107
Their the most shittest company ever! Their voucher codes never work!. Customer service is disgusting! I bought something over 10months ago worth £100. Waited 2months for it, e-mailed several times (they do not have valid phone number) finally got to apparently some kind of manager who said I would get refunded, I am still fuckin waitin for this refund! basically I have lost a £100"!
Have had a number of issues with the vouchers not being recognised by the merchants,haven't received the a number of goods,the ones I have received were usually a bone of contention to redeem,and when I have emailed go groupie to ask for help,I rarely ,if ever get a reply.When they do deign to respond it's just to acknowledge my query and then are never heard from again with anything resembling assistance,or credit.NEVER USE THEM.USELESS is a compliment
Absolutely useless would not touch them again,back in yes November 2013 I was sucked into purchasing Duracell Batteries from guess who the wonderful Rouges known as Chinese, i have had problems in the past with made in China mostly getting counterfeit goods including the good old Duracell batteries, that only last less than the £1.00 Cards bought at markets.
I still have not received them the so called Customer Support is non existent, they allegedly have been in touch with our yellow friends and are still doing so Yes right whatever you say, and if you add up all the people conned into sending them money they must be stealing millions of pounds, they including those who advertise on their sites are ROGUES!!! DO NOT USE THEM.
GO TO A DECENT SITE LIKE "GROUPON.COM" Have never ever had any problems with them, one item i purchased was the wrong size sent and within 24 hours of returning item my money was in my bank, now that's service.