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Ebay Reviews

3.1 Rating 4,023 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

3.1

Based on 4,023 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 3rd May 2024

Ebay 5 star review on 13th April 2024

Ebay 1 star review on 11th April 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 24th March 2024

Ebay 1 star review on 11th March 2024

Ebay 1 star review on 9th March 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to by some small cosmetics items and they prompted me to open and account, then permanently banned me and will not say why. Customer service is horrible and I am being wrongly treated like a fraudster. I have used guest checkout to purchase occasionally in the past.”

Posted 5 hours ago

“I ordered a massage gun that stated it was new. A month into receiving it I find it will no longer charge or work. The seller and eBay say there is nothing they can do as I am passed the 30-day money guarantee. Effectively, I bought a massage gun on its last legs that was billed as unused for £57.99, and both seller and eBay refused to refund me.”

Posted 11 hours ago

“I decided to close my 13-year-old account after I didn't receive the item I bought and ebay decided in favor of the seller. I have never used ebay to buy an expensive item if the price exceeds 2k. Because you can be scammed and lose money at any time. In my understanding, their policy doesn't really protect the customer and their purchases.”

Posted 6 days ago

“Called eBay requesting company status or LTD company or plc. They refused to tell me. I explained it’s for small claims court proceedings. I recorded the call for my protection. They refused on call to give info. Escalated to ombudsman. This costs them 750. If you have a complaint refer to the ombudsman. It’ll cost them 750. Make them pay for a change!!”

Ebay 1 star review on 3rd May 2024

Posted 1 week ago

“Told to wait 170 days to receive my funds! Created an account, sold two items straight away for around £250 in total. Now eBay are saying the funds are on hold and will be released in 170 days! The two buyers have already received the items and left positive reviews. How ridiculous.”

Posted 1 week ago

“Still awaiting response to complaint. No response on here, twitter, or the numerous review sites. I’ll continue posting everyday sharing my experience until I get a response. Sold 800 worth of dj equipment. Told account on hold. Phoned up as wanted to cancel sell. Was advised on recorded call that all I need to do is register my bank account card. Did this with instructions over the phone. Then was rold id definitely get paid overnight after midnight. Tthis morning bo money and thebiter has my expensive equipment. Now told i have to wait a week out of pocket. No apologies nothing. Useless scam company effecient at taking their fees but incompetent at paying sellers. DO NOT USE EBAY. Will be escalations to finacial ombudsman.”

Posted 1 week ago

“ARE YOU A SMALL BUSINESS? WANNA GET SCAMMED? WANNA BE EXTORTED? HARASSED? ARE YOU USING YOUR FULL NAME TO OPERATE? HOW'S AUTOMATICALLY PERMITTED DEFAMATION SOUND TO A LOVELY INDIVIDUAL LIKE YOU? LET'S TOP IT OFF WITH TANKING YOUR S.E.O. FOR ALL OF YOUR CURRENT AND FUTURE ENDEAVOURS WITH "NEGLIGENCE" (MALICIOUS INTENT) OF CUSTOMER AND SELLER SUPPORT!!! SOUND GREAT, SO FAR DOESN'T IT? BY THE END OF IT, WE'LL HAVE YOUR HEAD SPINNING WANTING TO KILL YOURSELF! NO? NOT SUICIDAL YET? LET'S TOSS IN A BROKEN LOOPED A.I. SUPPORT SYSTEM THAT ALWAYS LEADS TO AN EMAIL THAT AUTO-GENERATES ANOTHER A.I. RESPONSE!!! BRING YOUR INVENTORY! BRING YOUR CUSTOMERS! BRING YOUR LIVELIHOOD! WE'LL KILL IT ALL!!! :)”

Posted 2 weeks ago

“only positive feedback for reliable cooperation.”

Posted 3 weeks ago

“sellers get good neutral or bad feedback, where else can you see the character of the people you deal with?”

Posted 3 weeks ago

“Suspended my account and accused me of bad selling practices. I am a customer/buyer and not a seller. I assumed I was hacked but I could find no selling activity on my account. I had the account for years and barely used it with a handful of transactions, so I had no idea what they were talking about. They refused to substantiate their claim and condescendingly stated their decision is right and final. They didn’t offer to, or assist in, getting to the bottom of anything. They are the sole authority on truth and their decision is gospel. Their customer services also implied that UK data protection laws, especially your right to any data they have on you, do not apply to them because of their “proprietary technology.” This is a bad company.”

Posted 3 weeks ago

“This is my third purchase from eBay this year and I am now done purchasing from them! The sellers are getting away with shady stuff and eBay will not stop them! I ordered a Chanel I have been wanting for 4 years and the Seller showed it as new but at the last minute changed the photos showing heavy damage instead of "minor". Before this, I bought from someone who was claiming I got my item but never did and eBay did not want to help until my 3rd dispute attempt! Sorry eBay, you'd I are officially OVER!”

Posted 3 weeks ago

“I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business. Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons.”

Ebay 5 star review on 13th April 2024

Posted 3 weeks ago

“I have been with eBay for over 10 years as a top seller. Unfortunately, eBay seems to favor scammers who purchase two items and then return empty boxes to get them for free. We did our best to notify customers about the need to return products, but we were penalized for our honesty. eBay is disappointing.”

Ebay 1 star review on 11th April 2024

Posted 4 weeks ago

“eBay does not look after it's trusted sellers. As ever they always side with their buyer even though the issue is the buyers fault and no fault of the seller. Zero stars it what I would have given them.”

Posted 4 weeks ago

“The costs of selling on ebay when I started selling were 2%. They are now 12.8% plus their silly little add on fees. You can be at 20 % basically. For this you have to do all hard work...not ebay. Basically its at the point were its no longer worth it. The final straw for me was they asked for people to keep there postage costs at a reasonable level. Then a year later they decided to charge you a fee on your postage as well as the item. Use facebook its FREE !!”

Posted 1 month ago

“I bought Relaxium and was told I could return it for a refund if it did not work. I returned it and did not receive a refund. I believe the seller was E-Commerce. The order stated, "Returns accepted through February 9, 2023." I called on February 6, 2023, to return the product. Shakia from E-bay said that I called too late, and the product could not be returned. E-bay did not uphold their own policy. This is unfair and deceptive business practice. I stated to E-bay in a letter that I would file a complaint with the New Hampshire Attorney General's Office. I waited two months for a response. Since then, I have stopped doing business on E-bay and I have filed a complaint with the NHAG. I do not usually file complaints with the NHAG but this company arrogantly refused to uphold its own policy.”

Posted 1 month ago

“Yet another non paying bidder, ten day auction then they win it and nothing! This is happening more and more often.”

Posted 1 month ago

“£41 fees for an item sold for £238 rip off”

Posted 1 month ago

“They restrict my account without any warning or anything despite being an eBay seller for 8 years with 100% ratings and positive reviews . The reason for restriction was sudden increase in sales . First they asked me to provide with all tracking so I did , then they asked to wait to be delivered then they came up with another Sh-t and start asking for my I.D and stock purchase details which i also did it but then they just restrict my account for 170 days and not only restrict my account but also hold my payouts for for 170 days as well . I mean seriously ? They sold my products ( My property ) to their customers , they paid for it , products got delivered , eBay got the money but now they hold my money . Who the hell authorized them to illegally hold people's money after selling their products . I have been continuously contacting them and they do the same copy paste messing then from where from India and then hang up on me when i call , they have no idea what the hell are they doing , they are stealing peoples money . They really need to be sued .”

Posted 1 month ago

“My eBay account was randomly restricted… My eBay account was randomly restricted for no reason or explanation. After multiple attempts to reach customer support, I just gave up. After searching for something very specific and only finding it on eBay I decided to give it another try. I had to check out as a "guest" due to my account being "permanently restricted". After paying for the item and waiting 12 days, it never shipped. Trying to log in to contact the seller required an ebay log in which I didn't have - for no reason of my own. Multiple attempts to reach the seller or ebay customer care all required ebay log in credentials. After over three weeks of trying to reach out to eBay and the seller resulting in a resolution, I called my bank and they credited they money back to my account in less than am hour! eBay closed my request with no correspondence. Terrible customer service from ebay and no communication from the seller (bcharle68). Do better!”

Posted 1 month ago

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Ebay is rated 3.1 based on 4,023 reviews