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Carpet Bright UK Reviews

2.7 Rating 143 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Punctual, Friendly, Efficient and most importantly did a fantastic job bringing life back to a very very old and dirty carpet. Krasen is the guy to ask for. Joe Parent Zone”

“Excellent service from Petar Arnaudov. Really pleased with the results and good value for money.”

“We congratulate Zac on the great job he did on our carpets expecially the rug which he explained was difficult to clean but has come up really lovely now dry”

“Punctual and efficient. Carpet looked very good when job was completed. Would recommend to friends.”

“Very happy with my freshly cleaned carpets. Punctual, professional and friendly service. I would definitely recommend and use in the future. Thank you!”

“Polite, professional and friendly - Petar achieved great results with our carpets, following having the builders in, and made a scruffy favourite old armchair look good as new.”

“We have used Carpet Bright Uk for carpets & upholstery, even post red wine spillages as an emergency. Paul and the team are brilliant”

“Paul was very pleasant and did an amazing job with a very bad blood stain. Would be very happy to recommend him. Thelma , Ewell.”

“Rob was a true gent from the start, very professional and hard-working. He explained everything to me and I learnt a lot about my carpet and what NOT to put on it if I had a spill again. The carpets came up like new. I would recommend Carpet Bright and especially Rob. Employers of Carpet Bright are lucky to have an agent like Rob. If you are considering having your carpets cleaned ask for Rob you will not regret it Many thanks a great job”

“Dan from Carpet Bright did an excellent and professional job. The carpets look clean and smell fresh. Would definitely recommend.”

“We had our carpets cleaned on 24th July 2023. Jon Bartholomew was our Technician. An absolutely professional and seamless service from the point of booking the appointment through to the carpet cleaning itself. Jon did a wonderful job of cleaning our badly stained carpets! What a star and he was so polite and efficient. I would not hesitate to recommend Carpet Bright - Jon has made our house look like new! Thank you. The cost of the cleaning was reasonable too.”

“I was not told that there would be £120 cancellation fee. I tried to contact carpet Bright the day before the clean was due as the flat I was due to move to fell through, but could not get through on the phone! I sent an email but nobody got back to me! On the day of the clean I got a call to say the man was running early so could do the clean. I said I contacted to cancel but nobody picked up my call or email. I’ve now been told after eventually being contacted, despite many attempts to contact them myself that my emails went into spam and I would only get £30 back out of £150. I will never use this company again.”

“The problem with this company is that they operate across the country, so a great review for 1 area will not be indicative of another with different operatives/management. Check the 1 star reviews before you use this company. My operative did an appalling job with my carpets and upholstery, when it dried there was simply no difference. When I raised this they agreed but said was due to upholstery not being regularly cleaned (so dirty items can’t be cleaned?!) and wicking, but as stains were not that bad, and were in identical place as before I don’t believe this. Ive since had the cushions dry cleaned and all stains were removed. They suggested might need 2nd/3rd clean but didn’t offer to redo, also flatly declined my request as I hadn’t raised within 24 hours (which was because I wanted to see if dry cleaning worked first). I should have realised they weren’t very good when they demanded full payment up front. Not happy having spent £222 with nothing to show for it. Avoid this company if you live in Buckinghamshire!”

Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

“Nice young man , but it was definitely a rush job . The carpet had marks still left , it took 2 days to dry out and smelt horrible . Would not recommend. The pile was not even lifted ! Yes he showed me pictures of the difference as he was doing it but he obviously needed to go over it again , when I asked him, he said have it done again in 6mths !!! No thanks !!”

“Horrible experience! The carpet cleaner's machine has left a huge visible stain on the carpet in the corridor in our new, freshly bought apartment. They did acknowledge the stain and came back to clean it - but they only made it worse! Seeing that, they have eventually decided to claim that the stain wasn't caused by their machine and refused to pay for further cleaning - and even refused to refund the original service! They are now ignoring my emails. I'm left £132 lighter and with a destroyed carpet which cannot be changed (communal corridor). Deeply regret hiring the company - avoid!!”

“Was really disappointed with my carpets.Had better results with a local cleaner.Will not be using carpet bright again”

“I had two wool carpets cleaned by Carpet Bright. The carpets were left extremely wet and took 3 days to dry, and developed brown stains, most probably due to overwetting. The company is now blaming the browning on the age of my carpets and are saying that carpet browning is not predictable and they take no responsibility. They also damaged my hallway flooring by spilling a lot of water on my inside doormat, causing the flooring to buckle up. Paid £150 for carpets that now need replacing, and a damaged laminate floor. The worst kind of experience and I wish I could go back in time.....these are not professionals I'm sad to say.”

“A complete disaster! My carpets now have brown stains where there weren’t any before, the fibres of my wool rug feel hard now, and I suspect they have bee ruined beyond repair. They also damaged my laminate flooring by spilling water on it, causing the floor to expand and warp.”

“They charged me a minimum call out fee because I initially only booked in for 2 carpets. I explained on the phone I have many more items but when u come you can double check if they are cleanable (linen sofa). Ended up spending £282 and to my surprise was still charged the minimum call out fee which was £15. When I questioned this they said I had agreed to this..I could’ve added on a pram which was £15 which they also ruined...bad service. When I told them about the pram again they are forwarding to a ‘master technician’. Waste of time!”

“I had my carpet with dog pee on it and although they didnt guarantee that they can clean it from rug, I wasn’t expecting that bad. I just opened my carpet back and was a bit shocked that the pee colour was spread around the original place and the shape of the carpet got creased after 2 weeks and original colour changes at some points. Not worth paying around £150 for a small carpet (3sqm) especially if you have any stains on it. Shame”

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Carpet Bright UK is rated 2.7 based on 143 reviews