Excellent service, fantastic communication throughout. excellent choice and stock availability has never been an issue, used this site once a long time ago and come back every time we want to send a gift to friends or clients as they deliver on all aspects exactly as they say the will. Keep up the good work Beer Hawk!
I was buying beer as a gift without much knowledge of craft beer. I selected the Worldwide mixed case and express delivery and the beer arrived well packaged on time. The recipient was delighted with the beers in the mix and I think we'll all be back for more. ?
Received a box of beer as a gift, the packing sheet stated that I should've received 2 trappistes rochefort chalice glasses, but these were not included in the box. In addition, 1 of the ales was past it's best. After contacting them (07/02) about this I received a prompt-ish response (09/02) suggesting the glasses would be sent soon and a refund would given for the beer.
As of 26/02 this still has not happened despite the customer service rep Louise sending an email on 11/02 stating the glasses had been sent.
So far, so terrible.
I have ordered Trappist selection to my boyfriend for Valentine's and had a little mistake during my order. When i contacted with the customer services they gave a prompt response corecting my order as i wanted and it was delivered the next day with no issues. However my boyfriend loved to try different tastes which was an original gift for him. I would definitely order again to try other selections. Thanks BeerHawk!
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