Ordered for the first time this week, all shipping notifications were received as expected - when I got home there was no card left by courier for a failed delivery so checked my shipping status with the couriers website which stated it was 'carded' so contacted beer hawk to enquire what this meant and beer hawk staff were disinterested with query and not particularly interested in helping get to a sensible resolution so I requested a refund and beer hawk can now not have the custom. I'm sure the products and service is great when things run smoothly but a slight problem and they nonchalant customer service has put me off. So would not recommend.
Efficient and rapid delivery of beers - despite the Christmas period rush. The range was great with someting for everyone.
Beer was well packaged and delivery was fast.
Awesome selection of beers and a very well managed delivery service.
excellent service and beer! cant fault it.
Happy with the purchase. I ordered a couple of boxes; the British Pale Ales and Great British Beer collection. I had these sent as gifts. The only comment I would make is that as a gift the receiver did not know what the collection of beers was. There was no paper to say that it was a collection of British IPAs or a collection of British beers. They just thought it was a box of random beers. It would be nice if there was something to say what the collection was. Even better would be a description of each beer (like the mixed wine boxes I occasionally order from a wine club which describe each wine). I understand that this might be tricky since your website says you often substitute beers so might be difficult to keep the list and beers in sync. Just a thought....
Excellent service, fabulous products with plenty of choice and with free delivery on orders over £50 compares very favourably with other 'beer' sites.
Will definitely be ordering again - very soon!
All very good until you try to use the money off voucher for next purchase, the voucher code is typed in fonts impossible to interpret
I had a issue purchasing on line and customer support fixed it. They didn't have some of the beers I ordered so gave me vouchers. On top of all this they sent me two beers that were incorrect from what I ordered. A little displeased but wasn't worth more of the hassle.
The website is very good and the ordering and delivery process went without a hitch. Highly recommend.
Beers as ordered were received on time, and a text message let us know when to expect them.
One thing that could be improved is that when a particular beer is not available mark the web site to stop people clicking it and wondering why it was not added to the basket.
Excellent customer service
The Team was helpful and effecitive.(Thanks Maggie!)
Unfortunately I did not receive 1 case of beer at first time, but they did their best to sort out the situation ASAP.
I will come back for More!
Great service and great selection of beers, don't know where to start. Great that delivery is free for orders over £50. Also try googling for a discount code as there tends to be one available to get another 10% off
Helpful and friendly service. Very quick dispatch. I made a suggestion to make an improvement and this was accepted willingly and not at all defensively. Great attitude.
I didnt receive any message about delivery and slot time. And i ended up driving 1 hour in order to collect beer. Costly and inconvenient.
Beers came perfectly on time, undamaged, and with a voucher towards the next order! Perfect!
The product was good, but delivery was a bit disappointing, I ordered on Monday with next day delivery, but it took until Thursday before the order was delivered. With the weather possibly having some influence on the ferries across the Irish sea I can understand the delay completely, but it would have been nice if this was communicated a bit better, specially because it was not just one day extra, but two days.
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