Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 336 Reviews

95 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Terry, removing our metal scrap with the profits going to the Dougie Mac! Some tricky manoeuvring to get the old skip out and new one in to our unit.”

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Posted 2 weeks ago

Hi Royale,Thank you so much for the amazing 5-star rating you gave us at Brown Recycling Limited! We are delighted to hear that you had a great experience with our service.

Posted 2 weeks ago

“Clean ; super easy to use , service is immaculate!”

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Posted 2 months ago

Thank you so much for your incredible 5-star rating of Brown Recycling Limited! We truly appreciate your kind words and feedback. !

Posted 2 weeks ago

“Terry was very helpful and managed to get the skip where we wanted it. He also took the time to explain why certain items could not go in. Excellent service.”

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Posted 4 months ago

Hi John,Thank you so much for your glowing 5-star review of Brown Recycling Limited! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience.

Posted 2 weeks ago

“Brilliant service from Terry very nice man. Lovely chat. Done job quick and easily. Would definitely recommend”

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Posted 4 months ago

“Excellent service on a recent Hazardous waste removal from one of our sites. Paddy and Stacey wasted no time in arranging for our waste to be removed in surprisingly quick turnaround. 10/10”

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Posted 4 months ago

“Hired a skip to clear a huge pile of garden waste. Arrived on time, picked up bang on time, dead easy to book and pay. Courteous, helpful drivers. Job done! just as it should be, without drama. Highly recommend them.”

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Posted 5 months ago

“Very professional service and the customer service team are very helpful and knowledgeable. We have been working with browns and using their services for a number of years and cannot fault it. Very competitive within the sector also which is a bonus.”

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Posted 6 months ago

“Terry was very efficient. We will use brown for skips again”

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Posted 7 months ago

“Had problems with getting the skip into our drive but Browns persisted and 3 trucks later the 3rd driver got the job done. Incredible service from a very professional and competent company. Special mention for Andy Hawkins the skip delivery guy - super friendly and the man with the skills to get the job done!”

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Posted 7 months ago

“Really efficient service, competitive price and they dropped off skip exactly where we asked them to. Easy to book a skip over the weekend using their online booking system. Very helpful when we needed to delay collection after the 2 weeks for 1 day - thanks Terry. Will definitely use Brown Recycling again.”

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Posted 8 months ago

“I ordered a skip at short notice and it arrived as requested. Having finished with it early Terry came and collected it very promptly which freed up the driveway. A Good service and reasonably priced. Thank you.”

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Posted 8 months ago

“Brilliant service - I booked for the wrong date, but Browns were really helpful and changed the booking at the last minute.”

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Posted 8 months ago

“We chose Brown Recycling because out of the firms we rang the lady on the end of the phone knew exactly what we needed and was very helpful. ( Yes you can place a skip in a council paying car park) Andy Hawkins brought the skip and was very friendly and personable. We would definitely hire a skip from Brown’s again.”

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Posted 9 months ago

“A big thanks to Phil, always helpful and polite when collecting cardboard, nothing too much trouble .”

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Posted 9 months ago

“Christie has been great in providing us with a total review of our waste services on site. If you are looking at reviewing your waste service then I would highly recommend that you reach out to her as I am positive she will tailor the solution to met your needs.”

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Posted 10 months ago

“really fast and a easy process. Thank you Christie”

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Posted 10 months ago

“Christie has been most helpful and informative whilst booking a new service for plastic and general waste recycling. Would recommend :)”

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Posted 11 months ago

“Christie was very helpful, she managed the whole process very efficiently and met our expectations. We now have the service and commercial offering we need for our business waste. We would recommended using Browns and Christie”

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Posted 1 year ago

“Quick and really reliable service.... was a pleasure dealing with Christie!!!”

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Posted 1 year ago

“Been a loyal customer for four years, always paid on time. But after requesting removal of cardboard skip due to a change in our business Browns have done everything possible to prevent me leaving. They have threatened me with early termination fees. Ive requested to see the signed contract, which it turns out is a rolling contract ,but they are unable to provide it. Ive requested to speak to a manager but cant seem to get to speak to anyone. They even keep coming and emptying an empty bin, and charging us for it. Im really sad and disappointed with how we have been treated after being a loyal customer for so long.”

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Posted 1 year ago

We apologise for any inconvenience caused during your experience. We take customer service very seriously and strive to provide the best experience for all of our customers. We must clarify that you were given several options regarding the early termination of your contract. Firstly, you were offered the option of paying a £200 early termination fee. Additionally, you could have waited the 4 months until the end of the contract, as stipulated in the agreement. Unfortunately, you refused both of these options. Furthermore, you also spoke to 3 of our managers in total, despite your statement that you hadn't. We appreciate your loyalty to our company over the years and wish you all the best with your new waste management provider. Sincerely, The Brown Recycling team

Posted 1 year ago

Brown Recycling Limited is rated 4.8 based on 336 reviews