Review of the Day
-
Carl Wilson
10 points
2 Reviews
Escape Trips
escape Ltd
After booking a trip for a mates Stag, we find out we have extra costs incurred, weeks after payment is made, now we have to pay a 50 pound per person (900 pound) fee for the hotel as a deposit. BEWARE!
After phoning up, I am put on to the apparent owner of the company who has the worst customer service skills I have ever heard, He didn't even bother to listen to my concerns and just spoke over me at every opportunity then after he got Angry he put the phone down on me, all we was asking was, if they can phone up the hotel to try and arrange another form of deposit for us, as we have already spent 72 pound per person (18 people). We still had to pay for our own meals and paint balls and now a hotel fee + our own travel arrangements, made me wonder what exactly our 70 + pound actually paid for. My advice DO NOT USE THIS SITE , if you do EXPECT EXTRA FEES. and don't bother ringing up as you will get nowhere, in my honest opinion.
P.S. after phoning the Hotel they confirmed with me that they operate in no such way (holiday Inn). How they operate is in the manner I was asking Escape in the first place! now i understand why they put the phone down on me BEWARE.
1 day ago
When you write a review on Reviews.co.uk you are helping other shoppers make a informed choice
Baby & Toddler
